Dentists

A good executive communicates his/her goals to the staff and then shows them how to do their job, so the practice as a “team,” can achieve those goals. That can be very difficult when you are busy seeing patients all day long. Whether you have an office manager or not you need to have good policy and procedure manuals in your office. Without them it’s a “he said” “she said” kind of office that generates confusion and puts the brakes on your production. It doesn’t help morale much either.

A big part of the office manager job description is to hire, train and apprentice all staff. Let’s not forget performance evaluation and providing a good up to date policy and procedure manual for each job description. Most managers (in general) are overburdened with answering employee’s questions about “how” or “what” to do on top of doing their “regular job” which usually consists of making sure the money comes in the door in some form or another.

How do you take a lot of the burden off the office manager? Provide personalized job description manuals for each position in the office, with written exams and apprenticeships for each one and let her and the rest of the staff “tweak” them for your own office.

There are two other essential ingredients to being a good executive (dentist or office manager) and that is knowing how to “correct and re-train” staff when needed without the emotional stress that normally accompanies this very important but commonly omitted function of management. Find out how to do that in the Office Manager manual.

Best,
Bill Halverson

To Get Your Personalized Copy of Health Care Training Manuals

Please review the Table of Contents for your health care profession located below. If you like the content call or fax your order to us for purchase. After getting your order we email each manual to you for copying into your hard drive in MS Word 2000 or we mail hard copies (with CD) to you.

OR

We come to your office for two days and film a customized DVD for your front and back office while we make any necessary changes to the manuals.

The General Policy Manual

Supplies all of the basic policies needed to avoid future upsets and problems between staff and management. Policies about vacations, termination, sick days, communication forms, acceptable and unacceptable conduct are all part of the General Policy Manual.

The Dental Basics Manual

Could actually take someone with absolutely no experience in dentistry and turn them into a knowledgeable dental employee that has the ability to speak with authority on all the basic subjects of dental care. This manual includes a full description of all the basic dental nomenclature and treatments.

The Scheduling Coordinator Manual

Addresses the key issues relating to keeping a full appointment book, and not just a full schedule, but a balance of production that not only keeps the doctor and hygienist busy, but “productive.” Specifics on how to confirm appointments, make recalls, and schedule all types of appointments are explained in detail along with the appropriate scripts.

The Receptionist Manual

Covers the key functions relating to receiving patients at the front desk, the professional way of answering the phones, assisting patients in filling out the new patient forms and how to be the traffic cop.

The Accounts Manager Manual

Is the manual that gets into details on verifying insurance, electronic billing, making insurance calls and sending out statements. There are plenty of sections set aside for personalizing this manual (as well as all the other manuals) regarding placement of your specific software instructions on billing, posting and all the other detailed functions that are unique to every dental practice.

The Treatment Coordinator Manual

Was written specifically for the person that does the treatment plan presentations and financial arrangements in a dental office. It has plenty of scripts that go over several different financial options and a lot of good ideas on how to help patients afford your care.

The Chairside Assistant Manual

Is one of the most detailed manuals you will ever come across when it comes to how to assist the dentist. Obviously you will need to make some changes to personalize it for your office, but the vast majority of the work has been done for you. We even have policies and procedures on equipment maintenance, sterilization, taking x-rays, tray set-ups and how to coordinate with the front desk staff to create a very productive and efficient work day.

The Hygienist Manual

Was not written to teach a hygienist how to clean teeth. But it does cover the basic policies that make it very clear and specific on what is expected of your hygienist as a team member and all the detailed administrative functions that come with this position but are rarely put in writing.

Chairside Assistant Guide